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Refund Policy

Last updated: 19 October 2026

In short

All sales are final. Because of the nature of digital content, once the Kit has been delivered — the download links have been sent to you — it cannot be returned: we do not give refunds, whether for a change of mind, because you did not download or use it, or because it did not meet your expectations. This applies to the Kit, not to paid consultations, which follow their own rules.

Maximum Protection — Vibe Code Audit Kit is digital content: as soon as your payment is confirmed, we email you personal links to download it. Because at checkout you ask for immediate delivery and acknowledge that you lose your right of withdrawal, we do not give refunds once the email with your download links has been sent.

The only exceptions are:

  • the files do not arrive or do not work, and we cannot fix the problem within a reasonable time;
  • you were charged more than once;
  • your card was used without your permission.

Your mandatory rights as a consumer are not affected. If something is wrong, write to us before contacting your bank: most problems are solved quickly by email.

Paid consultations follow their own rules: see “Consultations” below.

Why there are no refunds

When you buy online in the EU, you normally have 14 days to change your mind and withdraw from the purchase. The law makes an exception for digital content not supplied on a tangible medium, such as PDFs downloaded from a link: the right of withdrawal no longer applies once delivery has started, provided that:

  1. you asked for delivery to start immediately;
  2. you acknowledged that, by doing so, you lose your right of withdrawal;
  3. we confirmed this to you on a durable medium, such as an email.

(Directive 2011/83/EU, Article 16(m); in Italy, Article 59(1)(o) of the Consumer Code.)

In practice: at checkout you tick the required boxes, none of which is pre-ticked. With them you accept the Terms and Conditions, this Refund Policy and the Privacy Policy, and ask us to deliver the PDFs immediately, acknowledging that you then lose the right of withdrawal. For each acceptance we record the date and time, the exact text of the box and the version of the document, together with the IP address, browser and country from which you sent the form. The email with your download links confirms your request, with its date, time and version. You cannot buy without ticking these boxes, so if you have doubts, read the description of the Kit on the website before buying.

The only exceptions

We refund only in the three cases below, which the law requires or which are not a purchase you chose: files not delivered or not working and not fixed within a reasonable time, duplicate charges, and use of your card without your permission. A change of mind, not having downloaded or used the Kit, or the Kit not meeting your expectations are not reasons for a refund.

Files not delivered or not working

If the email with your links has not arrived, a link does not work, or a file is damaged or will not open:

  1. check your spam or junk folder;
  2. check that you entered the right email address;
  3. write to us as explained under “How to ask”.

We will check your order and, at no cost, send the links again or fix the file. If you entered a wrong address, we will send the links to the correct one once we have verified the purchase. If we cannot fix the problem within a reasonable time, we refund the purchase.

Duplicate charges

If you were charged more than once for the same order, or you bought the Kit twice by mistake with the same email address, we refund the extra payments.

Card used without your permission

If your card or payment account was used to buy the Kit without your permission, contact your bank or card issuer immediately and write to us with the date and amount of the charge. Once we have verified the case, we cancel the order, deactivate its download links and, if your bank has not already reversed the payment, refund it to the card used. We may share the records of the order with the payment provider (Whop or Airwallex), your bank and the competent authorities.

How to ask

Write to info@maximumprotection.online within 14 days of the purchase, from the email address you used to buy or telling us which address you used, with:

  • the date of the purchase and, if you have it, the Whop receipt or the order number;
  • a short description of the problem and, for a file that will not open, the file name and any error message.

This time limit applies only to the exceptions above: it does not reduce the rights that mandatory law gives you.

How refunds are made

Refunds are made through the payment provider you paid with (Whop or Airwallex) to the payment method used for the purchase; the time they take to appear on your statement depends on your bank. When a purchase is refunded, its download links stop working, the licence ends and you must delete every copy of the Kit. We do not refund a payment that has already been reversed through a chargeback.

Your rights under the law

This policy does not affect your mandatory rights as a consumer, including the remedies available if the content is not in conformity with the contract and sending the links again or fixing the file does not solve the problem.

Chargebacks and payment disputes

Please write to us before asking your bank or card issuer for a chargeback or opening a payment dispute with Whop or Airwallex: when you accepted the Terms and Conditions you agreed to do so, and most problems can be solved quickly by email. This does not prevent you from contacting your bank straight away if your card was used without your permission.

When a chargeback or payment dispute is opened, the download links of the order stop working automatically. If you open one for a purchase that you made and that was delivered to you, although you are not entitled to a refund, we will contest it with the records of your acceptances, of the delivery and of the downloads, we will refuse further orders from you and, where the law allows, we will claim from you the amount charged back and the fees and costs that the chargeback caused us. See section 10 of the Terms and Conditions.

Consultations

A consultation is a 60-minute video call booked on the consultation page (section 19 of the Terms and Conditions):

  • up to 24 hours before the call, you can move it to another free time or cancel it and receive a full refund: write to info@maximumprotection.online;
  • later cancellations, and calls you do not join within 15 minutes of the start, are not refunded;
  • if you are a consumer, you can also withdraw within 14 days of the booking: if the call has not yet taken place, we refund you in full, even if it is less than 24 hours away. To withdraw, send us a clear statement; you may use the model withdrawal form in section 20 of the Terms and Conditions. The right of withdrawal is lost once the call has been held, because at booking you ask for it to take place on the date you chose and acknowledge this;
  • if we cancel or cannot hold the call, or the time you paid for was booked by someone else a moment before your payment arrived, you choose between a new time and a full refund.

Refunds are made through the payment provider you paid with (Whop or Airwallex) to the payment method used for the booking.

Contact

SISU ENTERPRISE LIMITED, Unit 1603, 16/F The L. Plaza, 367-375 Queen’s Road Central, Sheung Wan, Hong Kong. Email: info@maximumprotection.online. See also the Terms and Conditions.